Passively Recovering Waste Heat Energy With Every Shower

Restocking, Claims and Returns

Restocking, Making a claim or arranging a return

Please ensure that you are aware of the relevant details in our Returns Policy (view here) for restocking, making a claim for faults or for returning goods to us. Please complete the claims form below.

For all faults we request that you send a video and/or images to show the reported fault.  For unused restocking and returns we request images of the boxed product to allow us to ensure no damage is sustained during transportation back to us.

Upon receipt of this completed form we will process your claim and contact you as required.


Returns Policy

Please confirm that you have read and understand our Returns Policy (view here).



When the unit has been purchased from a merchant please contact them regarding a replacement unit after sending this form. Provide them with the Reference Number above and we will liaise with them regarding recovering the old unit and making our assessment.

Recoup WWHRS Learning

Recoup WWHRS Learning is our online education portal for all things waste water heat recovery. Made up of courses containing lessons and quizzes it goes from an introduction to waste water heat recovery for showers to product installation courses. Find out more here.

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